Prerequisite

You need to have the license assigned to your Pixotope user account. This is done by your Pixotope admin.

Learn more about how to Manage users and licenses

For a machine with temporary internet access

Activate license

If your Pixotope machine is able to get temporary internet access, you can easily switch your license from Online to Offline mode from within the Pixotope Director.

  1. Enable internet access

  2. Log in to the Director and choose an assigned license

  3. Go to the User menu in the top right-hand corner and click "Switch to offline mode"

  4. Choose the lifetime of the offline mode

  5. Your machine can now go offline

Release license

Before lifetime ends

  • With temporary internet access

    1. Enable internet access

    2. Go to the User menu in the top right-hand corner and click "Switch to online mode"

    3. Do one of the following:

      • Click "Log out" in the User menu

      • OR Click "Change license type" and choose a different license

      • OR Log in to your Pixotope cloud account → login.pixotope.com

        • Then go to "My licenses" and click "Release" next to the license in use on this machine

    4. The license has been released and can now be used on another machine

  • With no internet access

    • See "Release license" for machine with no internet access below

After lifetime ends

  • The license is automatically switched to online mode and can easily be released from the machine using your Pixotope Cloud account → login.pixotope.com → My licenses

    • To continue to work on this machine you need to have internet access

Learn more about license modes

For a machine with no internet access

Activate license

This is a 4-step process and must be carried out without any restarts of Director.

  1. Generate license request file on the offline machine

    1. Start Director

    2. On the login screen, click "Offline access"

    3. Click "Generate license request" and save the license request file

  2. Upload license request file

    1. Switch to a machine with internet access

    2. Log in to your Pixotope Cloud account → login.pixotope.com

      • This can also be done on your behalf by your admin

    3. Go to "My licenses"

    4. Click "Get license" on the license you would like to use for your offline machine

    5. Upload your previously generated license request file by clicking "Choose file" and selecting it in the file browser

  3. Click "Checkout license"

    • The license is now locked to the machine

    • The license mode is now set to offline

  4. Click "Download license" to save the license file in the default download folder of your browser

  5. Apply the license file on the offline machine

    1. Go back to Director

    2. Click "Apply offline license"

    3. You are now logged in

Release license

This is a 2-step process.

  1. Remove the license from the offline machine

    1. In the Director, go to the User menu in the top right-hand corner and click "Release license"

    2. Note the user account and the machine name this license is linked to and click "Next"

    3. Click "Remove license and generate release request". This:

      • logs you out of Director

      • closes the Editor (EDIT and LIVE mode)

      • makes this machine inaccessible to other Pixotope
 machines



    4. Save the release request

  2.  Release the license in the cloud

    1. Switch to a machine with internet access

    2. Log in to the Pixotope Cloud user account of the user this license is linked to → login.pixotope.com

      • This can also be done on your behalf by your admin

    3. Go to "My licenses"

    4. Click "Release" on the license linked to this machine

    5. Upload your previously generated release request file by clicking "Choose release request file" and selecting it in the file browser

    6. Click "Release license"

    7. The license has been released and can now be used on another machine