Manage users and licenses
Pixotope Cloud is our web-based user account management portal → login.pixotope.com
Pixotope Cloud Introduction
Step by Step Walkthrough of Pixotope Cloud
For Pixotope Admins
Creating New Users
Assigning Licenses to Users
For Pixotope Users (starting at 04:00)
Downloading Pixotope
Introducing the documentation and example projects
Creating a support ticket
For Pixotope users
A Pixotope user account is created by your Pixotope admin (the person who purchased a Pixotope license package). With a user account you can:
log in to the user section of the Pixotope cloud account → login.pixotope.com
download:
Pixotope
new releases and add-ons
example projects
monitor and release licenses
monitor license usage
release licenses from specific machines
get customer support
view documentation and FAQs
log in to Pixotope Director
Signup
When you are added by your admin as a user of Pixotope, you will receive an email invite. It asks you to verify the account and set the password for your personal sign-in to the Pixotope Cloud.
Your admin should also have assigned one or more Pixotope licenses to you, which you use to log in to the Pixotope Director.
Check out the different license types: License types - AR/VS, XR, Control, Artist and more
Login
Go to Pixotope cloud → login.pixotope.com
Enter your email address, and click on “Next”
Click "Sign in as User"
Type in the email address and password for your User account
Click "Sign in"
Overview
This page gives you an overview of your account, linking to the specific pages:
Latest changes and releases of Pixotope
Assigned licenses and where they are used
Example projects to play with
![](../../__attachments/3756982634/cloud%20user%20view.png?inst-v=9a48e7bf-6403-4094-a858-ffe80445b919)
My licenses
Here you can:
view the list of licenses assigned to your Pixotope user account, showing:
when they expire
which machine they are used on (machines on which you are logged in to the Director and chose a license)
their mode (online or offline)
Note: Licenses in offline mode are locked for a specified time. Learn more about license modes
get a license for a machine without internet access
forcibly release a license
Get license for a machine without internet access
Release a license
If you have license issues with a specific machine, you can force it to release the license.
For licenses in online mode
Click the “Release” button of the license you would like to release
The license will be removed from the machine
The user on this machine is forced to log out
The license can now be reused on another machine
For licenses in offline mode
If this machine has temporary internet access, check out Release license on machine with temporary internet access
If this machine has no internet access, check out Release license on machine with no internet access
Downloads
Here you can download:
the latest Pixotope Installer and view its changelog
engine content and tools
example projects
Docs
Here you can:
find the link to the online documentation at → help.pixotope.com
download the documentation for offline use
Support
Here you can
view your support tickets
create a new support ticket
Viewing or creating tickets will redirect you to → support.pixotope.com. Use your Pixotope Cloud password to sign in.
There you can also access:
Hardware and software guides
FAQs
Troubleshooting
Known bugs and limitations
System requirements
Nvidia driver installation
Next step
Continue to Install Pixotope
For Pixotope admins
A Pixotope admin (customer admin) account will be created for each organization/team/individual person who purchases one or more Pixotope license packages. With this account you can:
log in to the admin section of the Pixotope cloud → login.pixotope.com
manage users
add, edit and remove users
assign licenses to users based on their needs
check which license types fit your needs: License types - AR/VS, XR, Control, Artist and more
monitor and release licenses on behalf of the user
monitor license usage
release licenses from specific machines
view purchased licenses
get customer support
Signup
When your sales representative has issued a trial license or you have purchased Pixotope, you will be asked to provide us with an email address, which we use to create your admin account on the Pixotope Cloud.
An email invite will be sent to this email address. Please follow the instructions and fill in the necessary information to verify your account.
Login
Go to Pixotope cloud → login.pixotope.com
Enter your email address, and click on “Next”
Click "Sign in as admin"
Type in the email address and password for your admin account
Click "Sign in"
Overview
Here you can see an overview of your account, the number of users and unassigned licenses, and you have easy access to add a new user.
My users
Here you get an overview of your users and assigned licenses.
Adding a new user
Click "Add new user" in the top right-hand corner
Fill in the form
An email will be sent to the user’s email address with further instructions
Viewing all existing users
You can browse the list of users under your Customer account.
Unverified
Before the user confirms the invitation and establishes a user account in Pixotope, the status will be shown as "unverified". Otherwise, it shows "verified".
![](../../__attachments/3756982634/image-20210915-123218.png?inst-v=9a48e7bf-6403-4094-a858-ffe80445b919)
User page
Click a user to get to their user page
Viewing and managing licenses for a selected user
View which licenses the user has been given access to and their status.
Assigning a license
Click "Add Licenses"
Add the number of licenses you want to assign to this user
Click "Assign licenses"
Unassigning a license
A license which is "not in use" can be unassigned by clicking "Unassign". The license is then freed up and can be assigned to another user.
![](../../__attachments/3756982634/image-20210915-123556.png?inst-v=9a48e7bf-6403-4094-a858-ffe80445b919)
NB: When a license is assigned, it will take effect immediately. When a license is unassigned from a user while the user is logged in and using Pixotope, the user will be logged out within 2 minutes.
Get license for a machine without internet access
Release a license
You can force release a license of a user.
For license in online mode
Click the “Release” button of the license you would like to release
The license will be removed from the machine
The user on this machine is forced to log out within 2 minutes
The license can now be reused on another machine
For licenses in offline mode
If that machine has temporary internet access, check out Release license on machine with temporary internet access
If that machine has no internet access, check out Release license on machine with no internet access
Licenses in offline mode are locked for a specified time. Learn more about license modes and getting a license for an offline machine
Edit user profile
Click "Edit profile"
![](../../__attachments/3756982634/image-20210915-123906.png?inst-v=9a48e7bf-6403-4094-a858-ffe80445b919)
Edit the user information
![](../../__attachments/3756982634/image-20210915-123923.png?inst-v=9a48e7bf-6403-4094-a858-ffe80445b919)
Click "Save" to save the updated user information
Delete user
Click "Delete"
A user can only be deleted when there are no licenses assigned to that user.
My products
View a list of all your Pixotope products.
Support
Here you can
view your support tickets
create a new support ticket
Viewing or creating tickets will redirect you to → support.pixotope.com. Use your Pixotope Cloud password to sign in.
There you can also access:
Hardware and software guides
FAQs
Troubleshooting
Known bugs and limitations
System requirements
Nvidia driver installation