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Install Pixotope

Install different versions of Pixotope in parallel

It is possible to install different versions of Pixotope in parallel.

Note: Remember to create copies of your projects, if the new Pixotope version ships with an upgrade of the Unreal Engine version.

Hardware and software setup

System setup

Check out the hardware and software requirements before starting the installation.


  • Have the latest Windows updates installed

    • Pause updates while you are in production (you can pause updates for a specified period of time in the Windows Update settings)

  • Disable the Windows game bar -

  • Disable any third-party program that adds any overlay

  • Do not install any tweaking or overclocking programs

  • Clean-install the Nvidia display drivers without Geforce Experience - Nvidia driver installation

  • For performance-critical setups: Make sure your hardware has sufficient cooling, since CPUs/GPUs start thermal throttling around 85-90 degrees, which will cause stuttering and hitching

Network setup

We recommend using static IP addresses in a production environment. You can, however, also use DHCP.

An internet connection is required for initial activation of the license and for Online license mode.

Learn more about license modes

Ports required






SSL - for license activation on



Tracking Server to Editor



Data hub and DRM communication



Director in the browser



Control panel



When using Ncam SDK tracking

Port conflicts

In the event of a port conflict, we recommend that you stop any processes that are blocking the ports used by Pixotope.

To check which processes are using the port:

  • Open Resource Monitor > Network tab > Listening Ports

For Active Directory setups

Add the following system path to the environment variable PATH:


If you have any problems running Data hub or accessing other Pixotope workstations in the network, make sure you have:

  • disabled the Windows firewall

  • set the network profile to private

  • shut down any system optimizers or any software that manipulates the data flow

  • check the installation path for non-ascii characters (see the Language support section below)

Language support

Pixotope supports the usage and displaying of characters for most languages out of the box.

For full support of Chinese, Japanese or Korean characters (for display or in file/installation paths) the following Windows setting needs to be enabled:

  1. Go to Windows Settings > Time & Language > Language > Related settings: Administrative language settings > Change system locale...

  2. Enable “Beta: Use Unicode UTF-8 for worldwide language support”

Download software

Download Pixotope from the Pixotope Cloud → Pixotope Cloud

Run the installer

Unzip the Pixotope installer zip file and run the Pixotope installer located in the root folder.

Windows User Account Control might ask you for permission to make changes to your device.

Screenshot 2024-05-28 at 15.50.23.png

Select features

Automatically upload crash data

By agreeing to Automatically upload crash data, you help us improve Pixotope. If a Pixotope service crashes and the machine is online, it would send crash data to us. Be aware that this might contain information such as computer name and IP address.

To get in touch with Customer support please report issues the usual way.

Erizos Agent and Plugin

Select an installation folder

By default, Pixotope Suite will be installed in the folder:

C:\Pixotope\[Version number]-[Build number]\

To install Pixotope on a different hard drive, keeping the same file path structure shown above, just change C:\ to for example D:\. This will install it on:

D:\Pixotope\[Version number]-[Build number]\

Do not install into the “Program Files” or “Program Files (x86)” folder.

For file paths with non-ascii characters see the Language support section above

Start the installation

This will take several minutes. Please make sure that you do not interrupt the process. 

Migrate old shows

In this step you could copy over

  • all show files

  • and machine settings

from your previous install into the new one.

This step can also be done manually by copying the old show files into the Local storage folder of the new installation.

Next step

Continue to Starting Director

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