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Install Pixotope

Install different versions of Pixotope in parallel

It is possible to install different versions of Pixotope in parallel.

Note: Remember to create copies of your projects, if the new Pixotope version ships with an upgrade of the Unreal Engine version.

Hardware and software setup

System setup

Check out the hardware and software requirements before starting the installation.

Recommendations

  • Have the latest Windows updates installed

    • Pause updates while you are in production (you can pause updates for a specified period of time in the Windows Update settings)

  • Disable the Windows game bar - https://www.windowscentral.com/how-disable-and-remove-game-bar-windows-10-creators-update

  • Disable any third-party program that adds any overlay

  • Do not install any tweaking or overclocking programs

  • Clean-install the Nvidia display drivers without Geforce Experience - Nvidia driver installation

  • For performance-critical setups: Make sure your hardware has sufficient cooling, since CPUs/GPUs start thermal throttling around 85-90 degrees, which will cause stuttering and hitching

Network setup

We recommend using static IP addresses in a production environment. You can, however, also use DHCP.

An internet connection is required for initial activation of the license and for Online license mode.

Learn more about license modes

Ports required

Port

Protocol

Usage

80

TCP

HTTP - for CRL (Certificate Revocation List) validation

443

TCP

SSL - for license activation on https://prod.pixotope.cloud/

8567

UDP

Tracking Server to Editor

16201-16225

TCP

Data hub and DRM communication

16210

TCP

Director in the browser

16211

TCP

Control panel

38860

TCP

When using Ncam SDK tracking
Port conflicts

In the event of a port conflict, we recommend that you stop any processes that are blocking the ports used by Pixotope.

To check which processes are using the port:

  • Open Resource Monitor > Network tab > Listening Ports

For Active Directory setups

Add the following system path to the environment variable PATH:

C:\Windows\System32\WindowsPowerShell\v1.0

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Firewall Configuration

In addition to the required ports, the following domains must be accessible through your firewall:

Domain

*.cloud.trackmen.net

*.pixotope.cloud

*.pixotope.com

*.production-pixotope-cloud.s3-accelerate.amazonaws.com

*.zendesk.com

If you have any problems running Data hub or accessing other Pixotope workstations in the network, make sure you have:

  • disabled the Windows firewall OR made above domains accessible

  • set the network profile to private

  • shut down any system optimizers or any software that manipulates the data flow

  • check the installation path for non-ascii characters (see the Language support section below)

Language support

Pixotope supports the usage and displaying of characters for most languages out of the box.

For full support of Chinese, Japanese or Korean characters (for display or in file/installation paths) the following Windows setting needs to be enabled:

  1. Go to Windows Settings > Time & Language > Language > Related settings: Administrative language settings > Change system locale...

  2. Enable “Beta: Use Unicode UTF-8 for worldwide language support”

Download software

  1. Log in to Pixotope Cloud → Pixotope Cloud

  2. Go to Downloads and choose a product section

  3. Choose a version

Name

Full installer

No-Engine installer

Product section

Pixotope

Apps

Size

~5GB

~800MB

Purpose

For Render or Artist machines

For Control or Server machines or machines running Pixotope Reveal

Run the installer

Unzip the Pixotope installer zip file and run the Pixotope installer located in the root folder.

Windows User Account Control might ask you for permission to make changes to your device.

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Select features

Erizos Agent and Plugin

For more details checkout Using Pixotope CG

Automatically upload crash data

By agreeing to Automatically upload crash data, you help us improve Pixotope. If a Pixotope service crashes and the machine is online, it would send crash data to us. Be aware that this might contain information such as computer name and IP address.

To get in touch with Customer support please report issues the usual way.

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Select an installation folder

By default, Pixotope Suite will be installed in the folder:

C:\Pixotope\[Version number].[Build number]\

To install Pixotope on a different hard drive, keeping the same file path structure shown above, just change C:\ to for example D:\. This will install it on:

D:\Pixotope\[Version number].[Build number]\

Do not install into the “Program Files” or “Program Files (x86)” folder.

For file paths with non-ascii characters see the Language support section above

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Migrate data

In case a previous version was found in the same installation folder, you could copy over

  • Machine settings

  • Show files

  • Lens files

  • XR Color profiles

  • Synced storage history (for Server and Stand-alone)

from your previous install into the new one.

This step can also be done manually by copying the following from the previous install into the new installation

  • Local storage

  • Services\AssetHub\runtime

Pixotope_Installer.tmp_2024-11-19 at 15.10.44.png

Start the installation

This will take several minutes. Please make sure that you do not interrupt the process. 

image-20241119-151457.png

Network install

Needs an existing Pixotope network with Pixotope Graphics 25.3 or later!

Network install allows you to install and launch a new Pixotope Graphics version on all connected machines.

  1. Download the new installer

  2. Open the PX - Network install control panel from the control panel library

Learn more about the Control panel library

  1. Right click the downloaded installer zip file and copy its file path

    Screenshot 2025-10-31 at 10.09.44.png

  2. Paste the file path into the Installer path field in the control panel

  3. Make sure that Pixotope Graphics is running on all connected machines

  4. Click "Start network install”

    • The process is started

    • In case of an error it would show success:false in the Response field

The network install process executes the following steps:

  1. The file is unzipped to Synced config

  2. The folder is distributed via the Asset Hub

  3. On all machines

    1. The new version is installed

    2. The current version is closed

    3. The new version is launched

Next step

Continue to Starting Director