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Monitoring machine health - PRODUCTION

The panels in the diagnostics section allow you to

  • Monitor hardware data

  • Switch between main and backup machines using an external Videohub router

Want to check the network health? Learn more about how to test the network health

Monitor hardware data

Monitoring machine data in real time can be essential for identifying failing hardware.

Our health panel shows you the current state of relevant hardware data on all connected machines.

Hardware data

  • CPU core temperature

  • CPU core utilization

  • Video card temperature

  • RAM memory usage

  • GPU core temperature

  • GPU core utilization

  • GPU memory usage

States

Normal

Warning

Critical

To get this real time data from your hardware, our Pixotope diagnostics service needs elevated permissions. Windows' User Account Control needs to be confirmed

  • for every monitored machine

  • on every restart (unless User Account Control is deactivated)

Set up health monitoring

  1. Go to PRODUCTION > Diagnostics > Health

  2. Click "Start local diagnostics service" and confirm the User Account Control dialog

  3. If visible machines are missing data

    1. Access the Director on this machine

    2. Go to PRODUCTION > Diagnostics > Settings

    3. Click "Start local diagnostics service" and confirm the User Account Control dialog

If you have Start local diagnostics on startup enabled, you will be asked to confirm the User Account Control every time you launch the Director.

Adjust the amount of machines displayed in a row

  1. Go to PRODUCTION > Diagnostics > Settings

  2. Change the number of machines displayed in a single row

Adjust thresholds

The default thresholds for when a Warning or a Critical state should be displayed might differ depending on your hardware or the levels you run. To adjust them

  1. Go to PRODUCTION > Diagnostics > Settings

Parameter

Default threshold
Warning

Default threshold
Critical

CPU core temperature

75°C

85°C

CPU core utilization

50%

60%

Video card temperature

60°C

75°C

RAM memory usage

50%

70%

GPU core temperature

85°C

95°C

GPU core utilization

75%

95%

GPU memory usage

60%

80%

Switch between main and backup machines using an external Videohub

In connection with a Videohub (video router) you can use the Health panel to manually switch between a main and a backup machine based on the monitored data.

Supported devices:

  • Blackmagic Videohub router

Set up main and backup machine mapping

  1. Go to PRODUCTION > Diagnostics > Settings

  2. Click "Start local diagnostics service" and confirm the User Account Control dialog

  3. Click "Enable Videohub Connection"

    • Enter your Videohub’s IP address and port number

    • Click "Test your connection" to check its connectivity

  4. Add a row in the Machine mapping table

    1. Choose the main machine and its spigot on the Videohub as the main input source

    2. Choose the backup machine and its spigot on the Videohub as the backup input source

    3. Choose the output destination spigot on the Videohub

  5. Repeat step 4. for every main/backup machine pair

  6. Click "Sync this mapping" to send the mapping data to the Videohub

    • In case an output destination is locked on the Videohub, a lock icon is shown

    • In case the mapping was changed in the Videohub software after syncing the mapping, an out of sync warning is shown

To connect machines from a different network or any other Videohub source

  1. Select "Videohub source only" from the Main/Backup Machine name dropdown

  2. Select the corresponding spigots from the Videohub source dropdown

Machines connected via Videohub source only will not show any Health, level, or machine information.

Switch between main and backup machine

  1. Go to PRODUCTION > Diagnostics > Health

  2. The main machines are displayed in the top row, the backup machines are displayed in the bottom row

  3. Use the "Switch ↑/↓" buttons between, to switch the Videohub routing from one source to the other

When a parameter of a machine in a pairing reaches the critical state, the Switch button becomes more prominent.

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